Shipping policy
Shipping Policy
Every Wakelines piece is engraved by hand after you order, so please allow a little time for me to make it just for you.
Processing time
Orders are engraved and ready to ship or pick up within 3–5 business days. During the busy holiday season, processing can take up to 7 business days. You’ll get an email as soon as your order ships or is ready for pickup.
Shipping rates
- Standard shipping: a flat $8 per order, anywhere in the US.
- Local pickup: free, in Ohio City, Cleveland.
Delivery time
Standard shipping usually takes 3–7 business days after your order ships. You’ll receive a tracking number by email.
Where I ship
I currently ship within the United States only. Email me if you’re outside the US, and I’ll see what I can do.
Local pickup
Choose “Local pickup – Ohio City, Cleveland” at checkout. I’ll email you when your order is ready, along with pickup details. Please bring your order confirmation. Orders are held for 30 days.
Holiday orders
For delivery by Christmas, please place shipped orders by December 12. Local pickup orders can be placed through December 19. Orders placed after these dates are made as quickly as possible, but on-time delivery isn’t guaranteed.
Fragile items
Glassware and ornaments are packed carefully with protective padding. If anything arrives damaged, email me within 7 days with photos of the item and the packaging, and I’ll make it right. See the Return & Refund Policy for details.
Wrong address or lost packages
Please double-check your shipping address at checkout. I’m not responsible for orders sent to an incorrect address that was entered at checkout. If tracking shows your package was delivered but you can’t find it, check with neighbors and your local post office first, then email me and I’ll help however I can.
Questions
Email farin@seaworthi.com or message @wakelines.