Refund policy

Every Wakelines piece is hand-engraved just for you, so I can’t accept returns or exchanges on personalized items. If something isn’t right, please reach out. I always want you to love your piece.

All engraved items are final sale
Because each item is personalized with your name, date or message, engraved pieces can’t be returned, exchanged or resold. Please double-check your spelling, capitalization and punctuation before you check out. I engrave it exactly as you write it.

If I made a mistake
If your engraving doesn’t match what you submitted with your order, I’ll re-engrave or replace it at no cost to you. Just email me within 7 days of receiving your order with a photo.

Damaged or broken in shipping
If your order arrives damaged, email me within 7 days of delivery with photos of the item and the packaging, and I’ll make it right with a replacement or a refund. Please keep the packaging until we’ve sorted it out.

Cancellations and changes
You can cancel or change your order for a full refund any time before I start engraving. Once engraving has begun, orders can’t be cancelled. Email me as soon as possible if you need to make a change.

Local pickup
Please look over your piece when you pick it up. Any concerns are easiest to fix right then and there.

Bring-your-own items
When you bring me your own item to engrave, I take great care with it. But because materials vary and engraving is permanent, I can’t be responsible for flaws in the item itself, or for items that crack or chip during engraving. Engraving services on customer-supplied items are non-refundable once complete.

Live event engraving
Deposits, cancellations and rescheduling for live engraving events are covered in your event booking agreement.

Refunds
Approved refunds go back to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the error was mine.

Questions
Email me any time at farin@seaworthi.com or message @wakelines. I’m always happy to help.